Eligibility for Refunds
Refunds are only applicable if the product arrives damaged or defective.
Customers must report damage or defects within 24 hours of receiving the product.
Proof of damage, including clear photos and a description of the issue, must be sent to thecharmingboutiqueee@gmail.com for verification.
Non-Refundable Circumstances
Custom-made products cannot be refunded due to changes in personal preferences after customization details are finalized.
Minor variations in design, color, or finish are inherent to handcrafted jewellery and are not considered defects.
Refund Process
Once the damage or defect is verified, customers may choose between:
A replacement product (if feasible).
A full refund to the original payment method.
Refund processing may take 7-10 business days after approval.
Refund Policy
At The Charming Boutique, we take pride in delivering high-quality, handcrafted jewellery tailored to your preferences. Due to the personalized nature of our products, refunds are limited to specific situations outlined below.
Contact for Refund Requests
Please email thecharmingboutiqueee@gmail.com with your order details, photos, and a description of the issue.
Thank you for trusting us with your jewellery needs. We’re committed to ensuring your satisfaction with our products!
The Charming Boutique Team